This Privacy Policy describes how 27jl collects, uses, stores, and protects your personal information. It applies to all players and visitors accessing the 27jl platform from the Philippines or elsewhere.
Summary: 27jl collects personal data solely to operate a secure, PAGCOR-compliant online gaming platform for Filipino players. We do not sell your personal data to third parties. We retain data only as long as legally required. You have full rights over your data under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
This Privacy Policy ("Policy") applies to all personal data processed by 27jl in connection with your use of the website https://27jl.asia, its subdomains, mobile-optimised interfaces, and any associated services (collectively, the "Platform").
27jl is committed to protecting the privacy and security of its players' personal information. This Policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules and regulations, as well as applicable PAGCOR data governance requirements.
By registering an account, logging in, or otherwise using the 27jl Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
The data controller responsible for the personal data of 27jl Platform users is the operator of 27jl.asia ("27jl," "we," "us," or "our"). The Data Protection Officer (DPO) designated by 27jl for purposes of the Philippine Data Privacy Act is contactable via the support channel described in Section 13 of this Policy.
All requests relating to personal data — including access requests, correction requests, and erasure requests — should be directed to the 27jl DPO via the support email address provided in Section 13.
27jl collects personal data through several channels: information you provide directly upon registration or during platform use, information collected automatically through your interaction with the Platform, and information received from third parties such as payment processors and identity verification providers.
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact data, account credentials |
| Age verification and KYC compliance | Identity data, identity document data |
| Processing deposits and withdrawals | Financial data, identity data |
| Anti-money laundering (AMLA) compliance | Identity data, financial data, usage data |
| Fraud prevention and platform security | Technical data, usage data, financial data |
| Customer support and dispute resolution | Identity data, contact data, usage data |
| Responsible gaming monitoring | Usage data, wagering history |
| Platform analytics and improvement | Usage data, technical data (aggregated/anonymised) |
| Regulatory reporting to PAGCOR | Identity data, financial data, usage data |
| Marketing communications (with consent) | Contact data, usage data |
27jl processes your personal data on the following legal bases under RA 10173 and its implementing rules:
27jl does not sell, rent, or trade your personal data to third parties for commercial purposes. Your data may be disclosed to the following categories of recipients only to the extent necessary for the stated purpose:
Any third-party service provider given access to 27jl player data is contractually bound to process that data only for the specified purpose, maintain appropriate security standards, and comply with RA 10173.
27jl retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised aggregated data may be retained indefinitely for platform analytics purposes.
27jl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Your Role in Security: 27jl's security measures protect data on the platform side. You are responsible for keeping your 27jl Login credentials confidential and for ensuring your device is secure. Never share your password with anyone, including anyone claiming to be 27jl support.
27jl uses cookies and similar tracking technologies on the Platform. The following categories of cookies are used:
You can manage non-essential cookies through your browser settings. Disabling functional or analytics cookies will not prevent you from using the Platform but may affect certain personalisation features.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 27jl:
Request a copy of the personal data 27jl holds about you, including information about how it is being processed and with whom it has been shared.
Request correction of inaccurate, incomplete, or outdated personal data in your 27jl account. Minor corrections (e.g., contact details) can be made directly in account settings.
Request deletion of your personal data where it is no longer necessary for the purpose collected, or where you withdraw consent, subject to our legal retention obligations under AMLA and PAGCOR requirements.
Object to the processing of your personal data for direct marketing purposes at any time. Your objection to marketing will be acted upon immediately upon receipt.
Request your personal data in a structured, commonly used, machine-readable format where technically feasible, for transfer to another data controller.
If you believe 27jl has processed your personal data in violation of RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact the 27jl Data Protection Officer via the contact details in Section 13. 27jl will respond to data subject requests within fifteen (15) business days of receipt. Where additional verification is required, the response period may be extended to thirty (30) business days with notification.
The 27jl Platform is strictly prohibited to individuals under 21 years of age. 27jl does not knowingly collect personal data from persons under 21. If 27jl discovers or is notified that it has inadvertently collected personal data from a minor, that data will be immediately deleted and the associated account will be permanently closed.
If you are a parent or guardian and believe that a minor has registered on the 27jl Platform, please contact 27jl support immediately via the live chat inside the platform or the contact details in Section 13.
27jl may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or legal requirements. When material changes are made, we will notify active account holders via their registered email address or via an in-platform notification at least seven (7) days before the revised Policy takes effect.
The current version of this Policy is always accessible at https://27jl.asia/privacy-policy and is marked with the date of last revision at the top of the page.
For all privacy-related inquiries, data subject rights requests, or complaints, please contact the 27jl Data Protection Officer through the following channel:
Email (plain text — not a clickable link): [email protected]
Please include "Privacy Request" in the subject line of your message.
Live Chat: Available 24/7 inside the 27jl Platform. For privacy-specific requests, state "Data Privacy Request" at the start of the chat and you will be directed to the appropriate team.
27jl aims to respond to all privacy requests within fifteen (15) business days.
These are the six data protection principles 27jl commits to for every Filipino player on the platform.
27jl collects only the personal data it genuinely needs to operate a PAGCOR-compliant gaming platform. We do not collect data speculatively or repurpose your information for unrelated commercial activities without your explicit consent.
Every data point transmitted between your device and 27jl — login credentials, payment details, KYC documents — travels over TLS 1.3 encrypted connections. There is no unencrypted data path between you and 27jl's servers.
27jl does not sell, rent, or commercially transfer your personal data to any third party. Data sharing is limited to operational partners — payment processors, KYC providers, PAGCOR — under strict data processing agreements.
The 27jl Privacy Policy is written to comply with the Philippine Data Privacy Act of 2012 and its IRR. A designated Data Protection Officer oversees compliance and handles all data subject requests from Filipino players.
27jl does not retain personal data indefinitely. Retention periods are defined, documented, and enforced. Data that has fulfilled its legal purpose is securely deleted or anonymised on schedule — not kept as an indefinite archive.
Every 27jl player has the right to access, correct, object to, and request deletion of their personal data as provided by RA 10173. These rights are enforceable — not just stated — and 27jl responds to all requests within fifteen business days.
27jl is a PAGCOR-regulated online casino that treats your personal data with the same care as your wallet balance. Real games, GCash payouts, and a platform you can trust. Must be 21 or older.